Shipping policy

Last Updated: October 20, 2026

Welcome to MARK. We are committed to providing our customers with a reliable, convenient, and transparent shopping experience. Please review our Shipping Policy before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Processing times may be extended during peak shopping seasons, promotional events, holidays, or periods of high order volume.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you using the email address provided at checkout.

2. Shipping Destinations

MARK offers shipping to eligible destinations displayed during checkout.

Shipping availability may vary depending on the delivery address, product type, carrier restrictions, and applicable regulations.

Please ensure that your shipping address is accurate and complete before completing your purchase.

3. Shipping Rates and Estimated Delivery Times

Shipping fees and available delivery methods are displayed at checkout before payment is completed.

Estimated delivery times depend on the shipping destination, selected shipping method, and carrier operations.

Delivery estimates are not guaranteed. Delays may occur due to weather conditions, transportation disruptions, public holidays, customs procedures, or circumstances beyond our reasonable control.

If we cannot ship your order within the advertised or otherwise applicable shipping period, we will provide any required notice and cancellation or refund options in accordance with applicable law.

4. Shipping Confirmation and Tracking

Once your order has been shipped, a shipping confirmation email will be sent when this notification service is available.

If tracking information is provided by the shipping carrier, tracking details will be included in the confirmation email.

Please allow additional time for tracking information to become available or update in the carrier's system.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at darohasengha733@gmail.com.

We will make reasonable efforts to assist with address corrections, but changes cannot be guaranteed once an order has been processed or shipped.

6. Delayed or Lost Shipments

If your package experiences an unusual delay or appears to be lost during transit, please contact our customer support team.

We will assist you in reviewing the available tracking information and contacting the shipping carrier when appropriate.

Any applicable refunds, replacements, or other remedies will be handled according to our store policies and applicable consumer protection laws.

7. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Include your order number, a description of the issue, and photographs of the damaged item or packaging if available.

We will review the information provided and work toward an appropriate resolution in accordance with applicable law.

8. International Shipping

International shipping may be available to selected destinations displayed during checkout.

International orders may be subject to customs inspections, import duties, taxes, and additional charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for applicable customs duties and import taxes.

Customs processing may result in additional delivery delays.

9. Contact Information

If you have any questions regarding shipping, order processing, delivery, or tracking, please contact us:

Store Name: MARK
Website: https://x1bmk0-1i.myshopify.com
Email: darohasengha733@gmail.com
Phone: 518-674-3465

Thank you for shopping with MARK!